Your business data. Clear handling.

EastSherman.com by RingNab · WestSherman.com by RingNab

This notice covers the EastSherman and WestSherman websites, shared customer portal, and our voice and website-chat services. For privacy questions or requests, contact support@localleadx.com. If you speak with an assistant configured for another business, that business also determines how your information is used for its service.

Information you provide

When you request a guide or service details, we store your email address, selected offer and brand, request time, consent version, and unsubscribe status. The guide is available as a download after saving your request. Current forms record interest in the selected service; they do not send an email or activate a promotional email series. Historical email preferences remain stored, and a current interest request does not authorize that series, the other brand or a general newsletter.

The portal stores your sign-in email, business profile, service setup answers, submitted and approved versions, messages to the team, uploaded files, subscription status, and configuration and approval records. Information can include business and contact names, phone numbers, service areas, hours, FAQs, calendar details, contact lists, quote records, and escalation contacts. Supply only information you have permission to share. Do not submit passwords, full card numbers, medical records, or other sensitive regulated information.

Voice calls and website chat

Retell processes voice and chat interactions to generate AI responses. Depending on the configured service, this includes messages, speech, phone numbers, call times and duration, routing information, transcripts, summaries, and call recordings. Website demos may retain conversations and recordings in the provider account. Avoid sharing private customer lists or sensitive personal information in public demos.

For a customer's live service, we confirm recording, conversation-storage, disclosure, and retention settings during setup. Audio processing is required for voice conversations even when stored recordings are disabled. The business supplies its approved information and contact permissions; call details and approved next steps may be shared with its designated team and connected calendar, phone, enquiry, or messaging systems. We use service records to configure, deliver, review, and troubleshoot the service.

Hosting, payments, and email

Namecheap hosts these websites and the shared PHP customer portal. Portal profiles, intake snapshots, uploads, service records, and billing-event records are stored in private files and SQLite databases outside the public website directories. Authorized Sherman administrators can review customer setup and support records. The EastSherman and WestSherman portals share your account and business profile so you can manage both services with the same email.

Stripe processes checkout and subscription payments. We store payment and subscription identifiers, billing status, and received billing-event data to link a verified purchase to your service and manage access. Our website forms and portal do not ask for card numbers. Stripe's hosted checkout and billing portal handle payment details.

All website-generated transactional and system emails, including sign-in codes, welcome messages and service notifications, use Resend with the relevant brand sender. There is no native hosting email fallback. Resend processes recipient addresses, message contents and delivery records to send notices to the customer or approved team destination. Completed-call notices link to the private portal; approved caller-request notices may include the minimum caller-supplied details needed by the team. support@localleadx.com remains our support and reply-to contact. Paid customers should use the VIP Response Desk in their portal as their first stop for service help. Email acceptance does not guarantee inbox delivery.

These providers process information under their own service terms and privacy notices: Namecheap, Stripe, Retell, and Resend. Connections chosen for your business may involve additional providers; we confirm those connections during setup.

Sessions and security records

The portal uses an essential session cookie to keep you signed in, checks ownership before private downloads, and records account and setup actions. Sign-in codes expire after ten minutes. The website and portal use hashed network or account identifiers to limit abuse. Hosting and service providers may process network and technical request information to operate and protect their services. Embedded Retell tools and hosted Stripe pages may use their own browser storage or cookies under their notices.

Retention and your requests

Customer call summaries and transcripts are normally available in the authenticated portal for up to 30 days. A scheduled worker clears their contents in bounded batches, so delayed cleanup can delay removal. Private backups rotate through seven daily snapshots and may contain older copies until rotation runs. Minimal call identifiers, duration and consent or opt-out records may remain for usage accounting, replay protection and support. Completed-call email notices link to the private portal without recordings, transcripts or summaries. Separate approved caller-request notices can include the caller-supplied name, callback number and request needed by the designated team. The portal does not provide recording playback. These portal cleanup rules do not erase provider-held data; Retell storage settings are confirmed separately during setup.

Except for the call-summary and transcript cleanup described above, website request, portal, upload, and billing records currently remain stored until reviewed or removed by an operator; canceling a subscription does not automatically erase them. No fixed automatic deletion period is currently configured for these other local records. Expired lead-form rate-limit records are removed on later submissions. Retell conversation storage depends on the configured agent settings; your live-service settings are confirmed during onboarding.

Email support@localleadx.com to request access, correction, export, or deletion of information associated with your account. We verify the requester before sharing or changing private records and coordinate relevant provider records. Billing, fraud-prevention, consent, opt-out, or dispute records may need to be retained even when other service data is removed. Rights and exceptions depend on applicable law.

Stopping emails or service

Marketing emails include an unsubscribe route. You can also request suppression at our support address. We keep the minimum preference information needed to avoid sending the requested marketing series again. Service and security messages are separate from marketing preferences. Use Manage subscription to stop subscription renewal; unsubscribing from emails does not cancel a paid service.