↔ WestSherman / Customer Care Rep
The same questions. A little less of your day.
Turn incoming customer questions into helpful reply drafts using your approved policies. Handle the routine and bring the tricky stuff to you.
$147/month · First month to start · No setup fee
A LOOK AT THE WORK / ILLUSTRATIVE EXAMPLE
Clear answer. Clear boundary.
CUSTOMER: Can I move my appointment to Friday?
DRAFT: I can help with that request. What time works for you? We’ll confirm once the team checks availability.
NEEDS OWNER: Verify appointment and available slots.
Sample only. Your assistant uses your approved business information.
A CLEAR JOB DESCRIPTION
Here’s what comes
off your plate.
- One shared-inbox workflow or standard message upload
- Up to 50 approved FAQ and policy entries
- Routine-question triage and reply drafts
- An escalation queue for exceptions
Routine questions get source-backed drafts. Complaints, refunds, sensitive information, and policy exceptions get routed to you with the context needed to respond.
A good fit for
Small service businesses with recurring inbox questions and written policies.
What we need to get started
- Your FAQs, policies, and approved tone
- Customer messages from a supported workflow
- The person who handles complaints and exceptions
A SIMPLE START
Three steps. A lighter day.
WANT TO LOOK A LITTLE CLOSER?
Get the details.
Skip the pressure.
Three short emails from WestSherman about the Customer Care Rep: how it works, what to prepare, and whether it fits your business. Unsubscribe anytime.
A few things to know.
What are the limits?
Draft-and-review service. No refunds, cancellations, account changes, or promises outside your policies. Order-specific answers require verified records; custom order-system integrations are not included.
At your allowance, new work pauses until the next billing period. We notify you before the limit. Unused allowance does not roll over. Additional work requires a separately agreed plan - never an automatic charge.
Is this a human employee?
No. This is an AI-assisted service configured with your approved information. You remain responsible for business decisions and reviewing drafts. We do not guarantee sales, savings, reviews, or error-free outputs.
What happens after I pay?
You complete a short onboarding checklist and supply the listed business information. Standard setup is included; custom integrations are outside this plan. We confirm compatibility before activating your workflow. If we cannot deliver the advertised standard setup, we refund your first payment and cancel renewal.
Can I cancel without a call?
Yes. Use the billing page to manage your subscription. There is no cancellation fee or minimum term. Cancel online before renewal; your service continues through your paid period.